Support

Get help with InterviewCoach.

Use this page for app support, deletion requests, and installation issues. Include enough context to identify the affected session without exposing unnecessary personal data.

Support channels

InterviewCoach is operated by .Sell.Systems. Limited, trading as Sell.Systems. Email cs@sell.systems for app support, privacy requests or installation questions.

Install the current release from Google Play. Production code 19 / 0.3.0-rc2 was verified available by the operator on October 9 with 178 selected countries and regions. An invitation is not required for the public production listing. There are no ads or in-app purchases in this release.

Reading your review and hearing questions

In Review, select “Read the full report” for all feedback, with scrolling and text selection. “Show full text” expands an individual passage.

New questions are read aloud automatically. Open Settings and help → Settings to turn off “Read questions aloud”; the choice stays saved on this device. Use “Stop reading” to interrupt playback or the replay button to hear a question again.

Speech needs an installed offline voice for the chosen interview language. If it is missing, download the language in Android’s text-to-speech settings. You can continue by reading the complete question. InterviewCoach does not record microphone audio or use a cloud speech fallback.

Play installs and direct APK installs can have different signing keys. If an update is refused, contact support. Do not blindly uninstall or clear app data: that can lose access to previous interviews.

Deletion requests

To request deletion, email cs@sell.systems with the subject "InterviewCoach data deletion". There is no self-serve account or deletion UI in the app yet.

Tell us whether your request covers a specific interview or all associated interview data. You can request deletion of candidate/profile and resume text, target-role and job-description text, interview answers and transcripts, coaching rewrites, and generated reports. Include any available references so support can locate the right records:

  • candidate profile ID
  • session ID
  • approximate submission timestamp
  • the name or role text used in the session, if available

These references help locate records, but do not prove ownership. Support must verify ownership before deleting data. Never send installation secrets, API keys or passwords in a support message.

Support confirms the requested scope and ownership before processing a deletion; this is not instant or automatic. Interview content remains in the working service until a verified deletion request is processed. Minimized, self-hosted technical diagnostic metadata has a separate 30-day retention policy and contains no resume text, answers, prompts, model outputs, names, emails or installation authentication secrets. If any records must be retained for a legal or security reason, support will explain the specific records and applicable retention when handling your request.

Operational context

InterviewCoach currently runs as a real backend + Android client product path. Support issues may involve API availability, AI runtime processing, or release-distribution troubleshooting.